It’s Official: Starwood “Stay 3, Getaway Free” Promotion

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Starwood has officially announced their new promotion starting May 1st, 2011. I was close with my speculation from yesterday’s post, but the actual promotion is a slight variation. This year, the promotion will allow members to earn 1 Free Resort Night Award for every 3 stays at any Starwood hotel. The Free night can be redeemed at over 200 resorts worldwide any day of the week between May 6, 2011 and December 21, 2011. There are no limited to the number of awards you can earn.

Registration is now open and will run through June 30. You can find a full list of participating resorts here. All category 1-6 resorts with standard rooms are included, plus the St. Regis Punta Mita in Mexico. Note that it states standard rooms, therefore, hotels with all-suite hotels or all-inclusive only will not be included.

This promotion is a slight variation of last year’s free weekend night. I am still not sure of all my travel plans between now and December, however, I think I would have preferred the free weekend night for all cat 1-6 hotel award. I guess I will have to plan accordingly! Some hotels I will consider redeeming at are: St. Regis Monarch Beach, St. Regis Bahia Beach Resort, W Retreat & Spa, Vieques Island, The Phoenician in Scottsdale, and if I can convince my husband, The Blue Palace and The Vedema in Greece. Some mattress runs might keep me occupied over the next few months!

Promotion Summary:

  • Earn 1 free night at participating resorts for every three stays at Starwood hotels
  • Earning period: May 1 – July 31, 2011
  • Redemption period: May 6 — December 21, 2011
  • Award can be used ANY night of the week
  • There are no blackout dates — if a standard room is available its yours!
  • There is no earning limit for free nights during the promotion period

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Comments

  1. Unfortunately, I tried participating in this promotion, and it’s a scam.

    A few months after our “qualifying stay,” we tried to book our free night. But now SPG is trying to tell us that you don’t earn a free night if you stay for 3 nights, but rather, you have to have 3 different “stays.” This is contradicted by SPG’s own terms and conditions where “stay” is defined, and defies common sense.

    When I called customer service to ask about it, the rep actually told me that he doesn’t agree with it either, and that they’ve gotten many complaints about it from other people who feel deceived! Buyer beware.

    • @DMMI81 – The starwood free night promotion has always been based on STAYS, not NIGHTS. As my post states: “Earn 1 free night at participating resorts for every three stays at Starwood hotels.” A stay consists of any number of nights back to back. After I think I earned a free night or bonus points I always call customer service or check on line to verify that the bonus went through to my account. Something I would recommend doing. Sorry you had this situation 🙁

      Throughout the promotional material, however, to give Starwood some credit, they always stated this was based on STAYS and not NIGHTS. They just need to be more clear in their terms what a STAY is vs. a NIGHT.

      W

  2. What a scam! I am entitled to a free resort night per this promotion, as confirmed by my Starwoods account and the customer service rep. When I tried to redeem my free resort night, I was unable to because the hotel had “no availability” per the customer service rep. However, I confirmed that rooms were available by unintentionally booking one of them directly on Starwoods website while I was on the phone with her. She said these rooms were set aside as prepaid so weren’t available for the promotion. When I signed up for this promotion many months ago, it read (and continues to read on Starwoods website) as follows:

    “There are no blackout dates — if a standard room is available its yours!”

    Clearly, a standard room was available–I have the confirmation number to prove it. But Starwood can decide to designate these rooms in a certain way (ex. for customer’s willing to “prepay”) and then claim the rooms are not “available”. I believe this is deceptive and plan to complain to the FTC.

    • @Leslie – I would call again and speak to another agent. As long as there is a standard room available it is is a resort hotel, it should be yours. If they do not do anything about it, escalate it to a supervisor.

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