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Most of you are already probably aware that the two Club Carlson promotions (Radisson and Country Inn & Suites) are live and available for registration! While I personally stayed up until 1am on Monday night/Tuesday morning, there was absolutely no need. A few of us had a good time on Twitter though enjoying the fun, so the only lost was some shut eye – no big deal! The promotion is valid for the first 100,000 accounts registered for Radisson and the first 35,000 accounts registered for Country Inn & Suites. As of this morning, neither promotion has hit their threshold, so if you have yet to register, go do it! I wrote more about the Club Carlson Big Night Getaway earlier this week if you want more details.
So prior to registration going live there was uncertainty whether or not reservations made prior to registration (thus May 15th) would count towards the promotion. This question was asked many times via Facebook and the Club Carlson correspondent eventually replied saying “Yes.” However, Club Carlson deleted their Facebook message and is now going back on their word. Luckily thehustleblog.com was able to capture a screen shot and shared it with me!
Via multiple attempts on Twitter, Facebook, and an email correspondence, Club Carlson keeps on saying that only reservations made after May 15th will count towards the promotion and they keep on directing me to the terms and conditions outlined on the registration page. I’ve taken an extremely detailed look on the website and have yet to see where these terms are mentioned. The only mention of this is:
“Guest must be present at the Participating Hotel at both the time of check-in and check-out, enrolled in Club Carlson at or before the time of check-in, and registered in the Promotion no later than the time of check-out.”
The way I read this is that you must have registered for the promotion prior to checking out of the hotel, not prior to making your reservation at the hotel or not after May 15th. Not once does it give the May 15th criteria. This affects those that have pre-paid reservations, where a hotel is book solid, or in the case of a rate increase from what was already booked.
I must admit, I am pretty disappointed in the way Club Carlson is handling this. I really really do love and support this promotion as it is AWESOME, but I think customer service should be a top priority for a hotel chain where it clearly is not in this case. I am still working to get further clarification. If you are planning on participating in this promotion, at this current time I’d suggest making a new reservation assuming the rate hasn’t changed and the cancellation policy allows for it. If you reservation isn’t till at least next week, I am hoping to have a solid answer and explanation from Club Carlson in the next few days. Maybe they’ll just get sick of my constant fight and give in?!
Have any of you that made your reservation prior to May 15th received your 50,000 bonus points if you happened to stay this week? I know it’s only been a few days since the promotion started, but any personal success stories would be appreciated!