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Via Milepoint, we just received noticed that the 4 mile tickets on United to Hong Kong (or another routing through Hong Kong) will not be honored. While nothing is 100% set in stone yet until the ticket is fully cancelled, I wouldn’t hold your breath on them changing their mind and actually honoring these reservations.
Shannon Kelly, the director of customer insights stated:
Hi Everyone, over the weekend, we discovered a united.com programming error that allowed customers to obtain Mileage Plus travel awards to and from Hong Kong for as little as four miles roundtrip per person, substantially below published levels, which we disclose to customers. We have since corrected the error and will be in contact with customers who have tickets issued at the incorrect award amounts. Customers will be given the choice to redeem at the correct mileage amount or re-deposit their award with all fees waived. We regret any inconvenience this has caused you, and appreciate your understanding.
Director, Customer Insights
I personally understand them cancelling these tickets as this was a massive glitch in the system. While I would have LOVED to be on my way to Beijing in a few weeks, I get it. While I am not banking on any sort of miles for compensation, I would not be surprised if they did something to appease their customers.
Sorry guys! But it was a fun Sunday afternoon…