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Over the past few days I’ve been trying to help a friend travel over the Christmas and New Years holiday on a last minute trip. Of course booking now for a peak time and peak destination is near impossible if you want to use the least number of miles possible, but it is possible. And I was thrilled when I saw availability pop up on United’s website for her exact desired travel date and destination.
Well when you went to actually “Select” the ticket it gives the following error:
This error actually went on for a few days for MANY partner flights and dates when the calendar view was actually showing a flight available. Upon calling United (who was unfortunately less than helpful), they confirmed that those flights could not be booked. Even ExpertFlyer showed availability on those flights as well.
The issue here is that United pulls in partner availability, but whenever two systems need to work together there is always the chance of a glitch happening. And unfortunately this time a glitch that was not in the customers favor!
So this is just a heads up that if you are using United’s search engine to book an award flight, before you get all excited that there are seats available make sure it will actually let you move forward to book the flight once “Selecting” the mileage option.