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Most of us are already well aware that the massive changes to the Club Carlson credit card are coming in about 4 weeks. The last night free benefit on award stays is going away. Quite honestly, this was by far the best benefit of not only this credit card but out of all the other points and miles credit cards, assuming you enjoy staying at Club Carlson properties. As I’ve stayed before, this was one of those “too good to be true benefits” and I am not surprised that they finally caught on and decided to end the benefit. I will say though, kudos to the marketing department to give customers an amazing benefit to lure them in.
With that being said, both my husband and I have our own separate Club Carlson credit card. While I applied for the credit card when it was initially launched back in January 2013, my husband applied for the card the day prior to this change being announced! When he applied, the marketing material still stated the free night benefit. Actually, if you go to apply today, you will still see the free night benefit listed and no indication that it is being removed. Pretty false advertising in my opinion.
We were both disappointed, to say the least, that they were removing the benefit and decided to call US Bank to inquire about some compensation.
My phone call results: I called first and the representative told me that while she wasn’t able to do anything she could put me in touch with a supervisor. I explained my disappointment to the supervisor and she gave me one of two options. I could either, 1) Close my account and she’d refund the annual fee, or 2) Give me 7,500 bonus points. I opted for the points, said thank you, and that was that. My call took a total of 1 minute.
My husband’s phone call results: After I called, I think forced my husband to make the same phone call and prepped him on what to say. He said his piece to the representative and she ultimately said, “sorry, there is nothing that can be done.” Fortunately, I was right there and mouthed in the background for him to ask for a supervisor. The supervisor came on the phone and viola, he was offered the 7,500 points. He was not offered the option for his credit card to be closed and the annual fee refunded. His call took about 2 minutes, if that.
Within three minutes total, we were given an extra 15,000 points. Pretty good for simply picking up the phone! I’ve read other reports where people were offered only 2,500 points, so if you call and that is all you are given I highly suggest asking for more.