Three Minutes and 15,000 Club Carlson Points!


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Most of us are already well aware that the massive changes to the Club Carlson credit card are coming in about 4 weeks. The last night free benefit on award stays is going away. Quite honestly, this was by far the best benefit of not only this credit card but out of all the other points and miles credit cards, assuming you enjoy staying at Club Carlson properties. As I’ve stayed before, this was one of those “too good to be true benefits” and I am not surprised that they finally caught on and decided to end the benefit. I will say though, kudos to the marketing department to give customers an amazing benefit to lure them in.

With that being said, both my husband and I have our own separate Club Carlson credit card. While I applied for the credit card when it was initially launched back in January 2013, my husband applied for the card the day prior to this change being announced! When he applied, the marketing material still stated the free night benefit. Actually, if you go to apply today, you will still see the free night benefit listed and no indication that it is being removed. Pretty false advertising in my opinion.

We were both disappointed, to say the least, that they were removing the benefit and decided to call US Bank to inquire about some compensation.

My phone call results: I called first and the representative told me that while she wasn’t able to do anything she could put me in touch with a supervisor. I explained my disappointment to the supervisor and she gave me one of two options. I could either, 1) Close my account and she’d refund the annual fee, or 2) Give me 7,500 bonus points. I opted for the points, said thank you, and that was that. My call took a total of 1 minute.

My husband’s phone call results: After I called, I think forced my husband to make the same phone call and prepped him on what to say. He said his piece to the representative and she ultimately said, “sorry, there is nothing that can be done.” Fortunately, I was right there and mouthed in the background for him to ask for a supervisor. The supervisor came on the phone and viola, he was offered the 7,500 points. He was not offered the option for his credit card to be closed and the annual fee refunded. His call took about 2 minutes, if that.

Within three minutes total, we were given an extra 15,000 points. Pretty good for simply picking up the phone! I’ve read other reports where people were offered only 2,500 points, so if you call and that is all you are given I highly suggest asking for more.

Editorial Disclosure: Opinions expressed here are author's alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.

The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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eric
eric
8 years ago

What number did you call? I tried the number on my credit card and my club carlson gold membership card and they didn’t offer me anything.

Tom
Tom
8 years ago

Oh, wow. That really makes up for the change.

Marvin
Marvin
8 years ago

If you’re not offered anything after speaking with a supervisor, I guess you could ask for the retention dept. I plan to cancel in protest after earning my 30,000 bonus.

asar
asar
8 years ago

I am curious. What exactly did you say?

Dan
Dan
8 years ago

I got 25k bonus and $75 refund after filing complaint against the bonus award night benefit being removed. Paid the fee in Dec 2015.

Dan
Dan
8 years ago
Reply to  dealswelike

BBB, & CFPB.

Eric
Eric
8 years ago
Reply to  Dan

Was the complaint after paying for the card as new or for renewing it Dec 2014?

JB
JB
8 years ago
Reply to  Dan

What company and location did you use for the BBB search? I can’t seem to find them

Lyn
Lyn
8 years ago

I was on hold for 20 minutes (called at lunch… my mistake) after I asked for a supervisor. I was immediately offered 7,500 points, which I took, and then explained all the “other” benefits. Thanks for sharing, Jen!

Dan
Dan
8 years ago

$75 refund and 25k bonus cos i wasted $75 and hard credit inquiry too becos the main benefit listed was ” BONUS AWARD NIGHT EXCLUSIVELY FOR CARD MEMBERS & ENJOY THE BENEFIT AFTER PAYING $75 ANNUAL MEMBERSHIP FEE”

The rep told me she received similar complaints and 75k and 25k is max they can do and they offered the same to others as well. I took it and will cancel when the next fee is due.

ROO
ROO
8 years ago

I got my $75 annual fee refunded back in two days with no problem. After hanging up I thought to myself that was way too easy I should of asked for more than the annual fee. Oh well, I wait till next year to negotiate or cancel the card.

Dan
Dan
8 years ago

Correct on above post it is “$75 refund & 25k bonus” Not 75k and 25k.

don’t accept the 7500 points, they are refunding your $75 fee and giving your 25k points after CFPB and BBB complaint. they sold you this card for hard inquiry and $75 fee for many benefits and main was bonus award night benefit after paying $75 fee

Apple
Apple
8 years ago

@Dan, did you call to get $75 refund and 25K additional points? If so, which number did you call? I just applied the card in April and just received the card yesterday. Would they be able to give me the same offer?

thanks!

Dan
Dan
8 years ago

Don’t mind me saying this but do you really not know what CFPB is? please google search the 4 words. you know BBB right?

Also, BTW, don’t know know the do not call rule?

Dan
Dan
8 years ago

you file BBB and CFPB complaint to get your $75 refund and 25k points.
if they reject, reply back in same complaint and make a case.

matt
matt
8 years ago
Reply to  Dan

I filed a CFBP and BBB complaint and was only offered the 7500 points. They said I could have the annual fee refunded if I closed my acct but that was the only possibility. Kinda pissed…

Tuyet
Tuyet
8 years ago

Hi all,

I was offered 7,500 points about 3 weeks ago but my account does not show the points posted yet. How long should I wait? Were points posted to your account immediately?

Thanks

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