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The IHG Priceless Surprise promotion was one of the more lucrative and frustrating offers I’ve incurred in awhile. It was great in the fact that I was theoretically able to earn a minimum of 47,000 points from the comfort of my couch and all it cost was about $50. I actually got so ahead of the game in sending out my entry postcards that I took advantage of the promotion for my husband, my mom, and my dad. That meant I wrote a total of 376 postcard entries!
I sent mine in quite early and received 93 email prizes during the promotional timeframe. I never received one prize, but that 500 points is hardly worth my time since my other family members were not nearly as lucky. My three other family members ultimately ended up missing a ton of points. And of course it is yours truly who was tasked with fixing the issue!
After a few emails to HelloWorld I realized contacting them was pointless. For all emails they received past March 15th, an auto-generated email was sent back stating:
“Thank you for your email regarding the IHG Rewards Club and MasterCard® Priceless Surprises® Promotion. The promotion ended on March 15, 2016, at 11:59 pm ET, therefore we are no longer awarding game plays. We sincerely thank you for your interest in the promotion and for your continued loyalty to IHG. Have a great day!”
Process to Get Your Points
I found that calling IHG was the most effective method. Emailing got me no where, although you might have better luck. You can reach the IHG Rewards team at 1-888-211-9874. Explain to them that you did not receive all prizes/points from the IHG Priceless Surprise promotion and that you’d like IHG to post them for you. They will ask you when you sent in the entries, how many prizes you received, and the amount of entries you sent in. They will send your information to another department handing these requests and will contact you within 48 business hours.
Do not assume that your points will actually be posted or that you will be contacted! After going through the process, my Dad’s points were automatically post and a follow up was required for my Mom’s account. When I called to inquire about my Mom’s points never posted, the customer service rep told me that they would look into it again and contact me within 48 business hours. Instead of just continuously waiting for this ridiculous lack of customer service, I asked to speak to a supervisor. The supervisor was able to manually post the points to my Mom’s account immediately. I even checked her account while I was on the phone with her and the points were there. I also asked why only 500 points were being posted per missing prize and her response was that is what the promotion awarded. I explained to her that was the minimum amount you could receive and that there were opportunities to earn more points or even bigger prizes. She explained that you had the highest chances of earning 500 points and that was what they were doing. It wasn’t worth my time to argue and since I went into the promotion assuming I’d earn 500 points per entry, I took what she gave me and that was that. Ultimately, I was happy I was able to get the points posted!
I know there are many unhappy people out there that still haven’t even seen 1 point post! I highly suggest you call IHG sooner than later to get your points manually posted. I even suggest asking for a supervisor right away as it might minimize future phone calls you’ll have to make.
Feel free to comment below with your success!