So if you’ve been reading this blog the past week you are probably well aware that I am really excited for the recently announced Club Carlson Big Night Giveaway promotion. After the registration began on May 15th there was some confusion on whether or not existing reservations would count towards the promotion or if only new reservations qualified. Prior to the promotion start date, Club Carlson announced on Facebook that prior reservations would in fact count, but unfortunately went back on their word and once registration was available stated that only new reservations would qualify. While I understand that mistakes happen, I was pretty disappointed about the way it was handled and I expressed my opinion a few days ago on their lack of customer service.
Although this did not impact me directly (I did not make any reservations prior to May 15th), I did not agree with this and went to bat for everyone else. After a few days of going back and forth with them (via email, twitter, and facebook), I have GREAT news to share with you – I received a personal email from Club Carlson’s social media folks yesterday morning stating:
“After my response to you, our marketing team regrouped and decided that all existing reservations will be honored for these promotions.
To all of our members and prospective members, we apologize for some confusing information about the terms of the Big Night Giveaway. The promotion was intended to be for new reservations only, however we inadvertently communicated it would be valid on existing reservations.
Guest satisfaction is a major priority for our brand. As a result, it has been decided that all existing reservations as well as new reservations for stays completed by July 15th will be eligible for the promotion.
Thank you for your feedback and continued loyalty.”
I am really happy that Club Carlson decided to do the right thing here and stick to their initial communication. There were many folks that made non-refundable reservations due to the initial Facebook message and others that have already completed stays without realizing that these new terms were put in place. I am glad that those reservations will now count! For those that made reservations prior to registering, no need to cancel and re-book, you are all good!
I’ve been a huge supporter of this promotion, so am thrilled at the positive outcome in customer service! Way to go Club Carlson!
Just to re-cap the promotion once again:
- Radisson: “Big Night Giveaway” – Earn 50,000 bonus points after a stay at a Radisson or Radisson Blu hotel between May 15-July 15 – limited to the first 100,000 people who register
- Country Inn & Suites: “Stay 1 Get 1 So Go Promotion” – Earn 44,000 bonus points after a stay at a Country Inn & Suites by Carlson hotel between May 15-July 15 – limited to the first 35,000 people who register
- Park Inn Promotion: “Stay 1 Plus 1 Promotion” – Earn 44,000 bonus points after a stay at a Park Inn by Radisson hotel between May 22-July 22 (registration does not begin until May 22) – limited to the first 20,000 people who register
Remember, if you sign up for TopCashBack.com you’ll get 10% back on your stay. I’ll post more tomorrow on how this site works, but it is really easy to sign up and get the 10% rebate! If you have no interest in signing up for yet another website, you can make your reservation here for any of the three hotel chains.
My current status with the promotion: I’ve already made a Radisson reservation for $89 + tax (AAA rate in Crystal City near DCA airport). I am now looking for some decent rates for a Country Inn & Suites. Hopefully another 25% off will happen again (they do have them pretty often) or I can find a BRG rate (Best Rate Guarantee) – I’ll post more on how that works tomorrow.