A Big Oops with Amex Offers

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Not to toot my own horn, but I classify myself pretty close to an expert when it comes to the amazing Amex Offers. I write about them constantly, I have an entire page dedicated to them, and I have a series on how to fully maximize them. I also take advantage of these deals myself quite often. To date I’ve saved well over $1,000 on these offers!

With that being said, I was super excited to take advantage of the Hyatt Place offer. You receive a $50 statement credit with a $150 purchase at Hyatt Place. That is a 33% discount!! And the best is Hyatt Place just recently started carrying gift cards, so you can walk into a Hyatt Place hotel, purchase a $150 gift card and receive the $50 statement credit. This is much better way to save at Hyatt hotels than the recent purchasing Hyatt gift cards at up to 14.5% off.

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The one downside to the Hyatt Place Amex Offer is that it was not available via Twitter and only through the AmericanExpress.com site. This means your account must be targeted for the offer. I have access to my account, my husbands account, my sisters account, and my moms account and we were all targeted on most of our cards (although not all). Well… I was very excited to stop by a Hyatt Place a few days ago and pick up a few gift cards to use during my upcoming stay at the Park Hyatt Beaver Creek. Prior to leaving my house, I checked which cards were enrolled and saw the entire promotion disappeared from my account (along with every other family members account). As you can image I was not pleased with this! After a phone call to American Express I was told that it was capped at 50,000 registrants and the limit had been met.

So this is a big oops on my part as apparently I had not registered – STUPID ME! And I know why. For Twitter offers I register immediately. For offers available only on my AmericanExpress.com account I typically take a little longer as it requires me to open up multiple browsers on my computer to save the offer to multiple cards. I cannot simply tweet something from my phone from bed in the morning upon seeing the offer. Also, from my experience, Twitter offers are typically capacity controlled where targeted offers via AmericanExpress.com are not.

My personal opinion is that an offer given to you on your AmericanExpress.com account should not be limited. They have decided to extend the offer to YOUR particular card, so they should absolutely not simply just take it away. With Twitter, they are not selecting your account to receive the offer, but instead you are seeking out the promotion and then saving the offer to your account. Am I wrong at looking at it this way?

Of course I was not able to even look at the terms of the offer as it was no longer in my account! However, upon calling American Express customer service they informed me that they’ve received this feedback from many customers and would be happy to note my account to give me the $50 statement credit once I spend the required $150. Unfortunately though, they would only give it to me on one card since it was a courtesy.

So a big lesson learned for both myself and those reading this – ALWAYS SAVE THE OFFERS TO YOUR CARD IMMEDIATELY!

The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.


  1. I was fortunate enough to save this offer to my 2 targeted AMEX cards. I have an international Grand Hyatt (Tokyo) stay coming up this year. The Hyatt gift cards from the website can’t be used internationally; am I right to assume the same applies to gift cards purchased at Hyatt Place as well?

  2. I think you’re wrong. The merchant doesn’t know you, and didn’t target YOUR card, they targeted a limited number of customers who have that type/issuer of card.

    • @jem – right and my card was one of the limited ones targeted.

      This is not a potty post, but a reminder to save all offers immediately to your account!

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