The Marriott and Starwood merger has been pretty much a disaster. The two programs combined on August 18th and still almost three weeks later, information is still not accurate. It also looks like Marriott did some sort of adjustment overnight last night and now numbers towards Lifetime status are very different then what they were previously in members accounts.
When I initially merged my two accounts, my new account showed me this:
Now, when I log in to my account, I am shown this:Somehow or another, my account was adjusted to show I have 10 LESS nights. While fortunately this does not impact me earning Platinum Premier Lifetime status come January since both numbers put me over the threshold, it is absolutely ridiculous that there is a disconnect. And I have no idea what the explanation could be. Ben from One Mile at a Time believes it might be due to them no longer counting nights earned through the SPG credit card, but in my case that wouldn’t make sense. Although his account was hit with a a 65 night difference!
For me, I really have no idea where the 10 nights might have come from. I have had both the Marriott and SPG credit cards (actually both SPG personal and business) for years, so my nights with those cards is well over 10 nights. If I had to guess I’ve probably earned about 180 nights towards lifetime status with the Marriott credit card and about 60 nights towards status with the two Starwood credit cards.
If you are trying to earn Lifetime status, absolutely sign into your account and check the numbers in your account now. Do they match what they previously had? If not and this will be detrimental to you earning the desired lifetime status, I suggest reaching out to Marriott asap. I cannot promise they will make any changes, but the more people that complain the better the chances are that they will [maybe] do something.