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Last week I reported that Marriott went ahead and changed members lifetime status numbers overnight. What your account shows in regards to lifetime nights might be significantly different today then what it showed a week ago. When I initially merged my two accounts, my new account showed me that I had 954 lifetime nights combined. I stupidly didn’t take any screen shots of my two accounts prior to merging them, so I just trusted that the information I was being shown was correct. Especially since that information held for close to three weeks.
Then last week when I logged into my account, I was shown something entirely different. It was then showing 944 total lifetime nights. A difference of 10 nights with no explanation why. While this really did not affect me at all, it is still disappointing. Even with the lower number I am far surpassed the 750 nights needed to earn Lifetime Platinum Premier Elite.
As I mentioned above, I took zero screen shots of my accounts beforehand. Although I recommended others to do that, I did not listen to my own advise. Therefore I had no idea if the correct number was 944 nights or 954 nights – still doesn’t matter in the scheme of things, but I was trying to still figure out what number was accurate.
Then I came across an old blog post I wrote back in June where I mentioned that I currently had 739 Marriott lifetime nights and 205 Starwood lifetime nights. Since I’ve had no stays at a Marriott or a Starwood property this Summer, that means my total nights should be 944 nights – my NEW total seems to be accurate. So I have no idea where the original calculated number came from, but I am happy to see that the current number is correct and Marriott isn’t gypping me.
With that being said, IF you had a different number displayed previously and that is impacting you earning a particular status, I absolutely would call/email/tweet Marriott. I have low hopes that they will actually do anything about it, but it is worth a fight. They definitely have failed big time with their tech integration and they should be held accountable for displaying wrong information on members accounts.