The Ultimate Guide to Changing and Canceling a Southwest Flight

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Compared to all the other US airlines, Southwest has the best change and cancelation policy out of them all. We are a big Southwest family, especially due to having the Southwest Companion Pass. That coupled with there flexibility really makes them a winner in my opinion. When using points, I can make flights far in advance and I do not need to worry about a change fee if we need to cancel. Schedules change quite often in my family and Southwest allows me to make flights worry-free. Hint: You can change and cancel a Southwest flight with no fee at all! While I typically book with points, this can be done with paid flights as well.

Southwest cancel flight policy allows you to cancel a flight for free.

My family can book Southwest flights without any concern that we will be hit with a hefty fee if our plans change!

Canceling a Southwest Flight

You can cancel a Southwest flight without any fees at all — this even includes their lowest “Wanna Getaway” fares. The process is quite easy and you can even do it online.

If you paid for your Southeast ticket and need to cancel, you’ll receive a travel fund back.

If you need to cancel a Southwest flight, you will receive a travel fund back in the full amount paid. The travel fund is valid for one year from when the ticket was originally purchased, NOT from when the flight was canceled. The travel fund is also not transferable and can only be used for the same passenger, regardless of who paid for the flight.

When you are ready to redeem the travel fund on a future flight, you’ll need to change the payment method on the last screen online. The voucher is tied to the original confirmation number. Make sure to keep that confirmation number on hand.

Note: If you purchased your original ticket with a Southwest credit or voucher, you’ll still receive a credit back in the full amount paid. Unfortunately though, the expiration date will stick with the original expiration date and not extend the date. Also, any new payments will inherit the earliest expiration date from any funds applied.

Using a Southwest Travel Fund

Select the Travel Funds link above and the Travel Funds tab to enter your confirmation number and passenger information.

If you used points and need to cancel your Southwest flight, the points will go back into your account.

If you cancel a Southwest ticket that was originally purchased with points, you’ll receive the full amount of points back into your account. The points will go back into the account from which they were pulled from, even if they were used on another passenger.

Even the taxes and fees paid will go back to the credit card used. Just make sure to select “Request a refund” from the Refund Method drop-down menu. (If you used a gift card to pay for the taxes and fees, that will be returned to you in the from of a travel fund).

Using a Southwest Travel Fund

Your Southwest points will go back right into your account, instantly.

Changing a Southwest Flight is Free

If you have already have a flight booked and you are looking to change your Southwest ticket to a different date (or even a city pair), Southwest allows you to change a ticket also with no fee. However, if the new flight is more expensive, you will have to pay the fare difference.

On the flip side, if your flight goes down in price, you’ll receive a voucher or your points back. You can re-price your flight as many times as possible, up until 10 minutes prior to the flights departure time. This means you can go ahead and make a flight far out in advance and if a Southwest fare sale comes along, you can check to see if your flight is now in fact less. Southwest even makes it really easy for you. No phone calls required and you can do it all online. I personally check out my upcoming Southwest flight reservations on a daily basis. It takes just a few minutes and can save you thousand of points.

The flexibility of being able to change our Southwest flights for no fee works well for my family.

If you paid for the Southwest flight and you need to change, you’ll receive a credit for the difference.

If you paid for the flight and the Southwest flight has gone down in price, you’ll receive a Travel Fund for the difference in price. Of course if the price has gone up in price, you’ll be on the hook to pay the difference. Similar to canceling a flight, you have one year to use the voucher from the date the flight was originally purchased.

If you used points for the Southwest flight and you need to change, you’ll receive the points back.

If you booked using points, the difference in the number of points redeemed will go directly back into your account. Or, if the flight is now a higher price in points, you’ll need to redeem more Southwest points for that particular ticket.

Steps to Getting Your Flight Re-Priced

In your Southwest account, you’ll be able to see all of your upcoming flights. Just click on “My Account” in the upper right-hand corner. Halfway through the page you’ll see “My Trips”. Click on “Upcoming” right below it and all of your future flights will appear. For the flight you want to change, click “Change Flight”.

Southwest change flight policy means there are no fees at any time.

You’ll then want to select the exact same flight that was originally purchased. Southwest will actually automatically include the city pairs and travel date.

Your flight options will appear and if there is a negative sign (-) next to your flight, that means the fare has gone down in price. If there is a positive sign (+) that means the fare has increased. If the fare has in fact gone down in price, select the lower fare and continue through the process of actually purchasing the fare. Note: Re-pricing a flight works much better on vs. the Southwest app.

Southwest flight goes down in price

On the next screen, you’ll see that you are getting a credit for the total difference in points. The process works exactly the same if you paid for your flight. Just make sure to finalize the entire process with actually changing your flight with the new fare. Your confirmation number will stay the same.

Note: This is the exact same process as changing your original flight to a different flight.

The Southwest flight cancelation and Southwest flight change policy is very generous.

For a family of four, continuously getting points back when the flight goes down in price is amazing!


If flexibility is your No. 1 priority, then Southwest is the way to go. Being able to change and cancel a flight with absolutely no fee saves my family a ton of points on a regular basis. It also allows us to book flights even if we aren’t 100% sure if the dates will work. This is one of the best reasons for using Southwest points to book a flight.

The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.


  1. […] Southwest is having a four day sale for non-stop routes including Chicago, Baltimore, and Orlando (flight must be purchased by April 22 at 11:59pm local time of the originating flight). This is for travel May 3 through June 30, 2013. I looked up some non-flight stops to these three destinations and found some pretty cheap fares, so if you are looking to travel to these destinations it is worth checking it out. OR, if you already have flights booked involving these cities, check to see if your flight went down in price and you can get a credit! You can check how to do this in this prior blog post on “Changing and Canceling a Southwest Ticket.” […]


  1. I don’t understand. I thought certain fares i.e. Business and Senior fares were fully refundable to your credit card and didn’t have to be used for another Southwest ticket. Please explain further. Thanks

    • @Old Flyer – That is correct. It is the “Wanna Getaway” fares that I’ve outlined. I’ll be comparing the differences between fares and their perks in a future post.

    • I have a. reservation for a ticket from MCI to. PHX.
      Feb. 21- 25, 2015.
      I just got out of the hospital. Had pacemaker implant / lung colasp.. I am restricted for flying until the doctor permits.
      What can l do with the ticket l have purchased?

      • @Marjorie – Call Southwest customer service (not reservations but customer service). Explain the situation to them and with a doctors note you should be fine.

  2. Southwest has their “low fare finder”, covering their lowest fares for any given month, but I’ve not been able to find a comparable feature for AirTran; do you know if there is such? Or, lacking that, how can one go about finding the best AirTran fare over a month, other than checking a day at a time?

    • @Jack – Unfortunately AirTrans interface is not as user friendly. You can used kayak which will pull in three days before and after.

  3. I cancelled a ticket over the phone and tried to get the taxes credited back to my card, but they said they couldn’t do it. It was all tied to the confirmation code and they couldn’t separate the base fare from the taxes.

    • @Kay – Only when you book with points will you get the taxes credited back to the credit card that was used to book the reservation. With a paid reservation both the fare + taxes will be given back in the form of a credit.

  4. I have cancelled many flights using points. After not getting my taxes back the first time I called Southwest. You have to physically right down each confirmation code, one for passenger and companion. The next time you book you use that code and enter under travel funds, then choose the travel funds option. Then that money is put towards your new taxes. I have done it a dozen times because I always booking advance with my points and as you know sometimes life happens and you can’t go.

  5. If I buy a ticket for someone, and they can’t go and tell me this in advance, can I get the credit and use it for myself in the future or does it have to be the original person I bought the ticket for? Thanks!

    • @andrea – if you purchase with credit card and then cancel the credit amount can only be used for the person that the ticket was originally purchased for. If purchased with points then they just go back into your account and can be used again by anyone.

  6. Thanks Dealswelike. That’s interesting that one form of payment can affect who uses it next. Good to know for flaky friends hahaha. Too bad one can’t then just buy points.

  7. I recently purchased two round trip Southwest tickets using my Southwest credit card and charged the tickets. I was just rewarded the 50,000 points and wonder if there is any way to change instead of cancel the charged ticket to points instead?? Thanks!

  8. I’m glad I’m not the only one who obsessively checks southwest prices after booking! I bought my first ticket with this new rewards system and I’m glad I can do the same with my points. Wahoo!

    • @Tammy – You will get back the amount paid in a credit which expires one year from the date you purchased the ticket. The credit is not transferable.

  9. So my husband and I are military and we bought the round trip wanna get away tickets but our leave dates switched. So now we have to change the tickets. There shouldn’t be a problem if it’s just a day or so off. What I’m aasking is what will happen.. thanks!

    • @Krysta – Southwest does not charge any change fees. So if the price is exactly the same then the credit will get applied to the new date. If the price is less than the difference in price will go back as a credit good for one year from the date booked. If the price is more then you will need to pay the difference.

  10. Southwest is slowly becomes like all the others; now you have to cancel your flight 10 min before scheduled takeoff or you don’t get your credit back. Also, some time back they disallowed use of one person’s funds by another person. Still they are better in other ways mentioned here.

  11. Can I book two completely separate trips with just one cancelled trip’s worth of travel funds? My original trip’s fare was pretty expensive, so I would like to use it toward more than one future trip (within the required year). I know the tickets bought need to be directly for me, but I cant seem to find anywhere if its possible to split travel funds between two different future trips.

  12. Hello,
    I could really use some advice. I purchased 2 round trip tickets from Grand Rapids MI to Aruba on AirTran 11/15/13. Yesterday I had to cancel the trip and they gave me a credit minus $300. Here’s my problem, when I went to book a trip that we could take I discovered that AirTran no longer flys from Grand Rapids Mi, now that area is serviced by SWA. I called air tran to ask what I should do and they told me I am out of luck and would need to fly out of Detroit (about 3 hours away). Any thoughts?

    Thank you,

    • @katy – you can still purchase southwest operated flights via airtrans website. Is the system not allowing you to apply your voucher when a southwest flight is included in the itinerary?

  13. What if I pay with points (for base fare) and gift card (for tax)? I know points will be back to my account, but tax will be refunded to gift card balance or travel fund?

  14. I have a small number of SW rapid rewards points. I also have 40,000 Chase Ultimate Rewards points from my Chase Preferred card. I need tickets for my friend and myself to Florida.

    For maximum benefit,
    1)should I purchase tickets for my trip out of the Chase travel website or

    2) transfer my UR points to my SW account and then purchase the flights using points?

    What if the price drops….how would that affect either plan?

    thanks ~

    • @jam64 – You will get the best value by transferring your UR points to your SW account and then purchase the flight using your Southwest points. You actually cannot book Southwest flights from the Chase Ultimate Rewards travel portal. Regardless, you still get a better value by transferring your UR points to your SW account and then purchasing the flight with your SW points.

      If the price drops the difference in points will be credited to your Southwest account (assuming you actively change your flight for the lower price ticket).

  15. Thanks …. good info.

    If I redeem some of my SW Rapid Rewards points for a car rental for my daughter using the More Rewards link on SW, will those points be re-deposited in my RR account if she cancels the car rental before the rental date?

    Are there any cancellation fees for car rentals purchased with Rapid Rewards?


    • @jam64 – Off the top of my head I actually do not know. I’ve never used my points for a rental car. I’ll look into it and get back to you.

  16. My neighbor who has been just given a terminal diagnosis of cancer has cancelled a reservation for a trip she had thought she’d be taking in March. Clearly, the credit does her no earthly good. How can she:
    A. Get a refund or B. Transfer the credit to someone else?

    • @Meredith – Southwest’s general policy is a voucher in the name of the traveling passenger valid one year from date of purchased. With that said, I suggest calling Southwest and asking to speak to customer service. My assumption is they will make special accommodations as long as you provide documentation (a doctors note). I had a similar situation with the companion pass and they were very accommodating as long as there was proof.

  17. I have made round trip reservations. Can I cancel part of my round trip and still get full credit? Credit is good for one calendar year so if I made my reservation on Feb. 25 do I have to actually travel somewhere by that date or just make another reservation by that date?

  18. I’ve flown the outbound leg of a round trip ticket purchased with points and now find it necessary to cancel the return trip. Do I get full credit for the return trip ticket?

  19. Hi…I’ve read your comments about cancelling a flight and getting a credit for a subseequent flight within one year…is there any possibilites of getting the funds credited back to my credit card? I know for sure I cannot book a another flight within a year’s time.


    • @faz – you can call customer service and ask to speak to a supervisor. Explain your situation and maybe they will allow it. I believe you’d need some sort of doctors note though (just from prior experience)

  20. If I purchase a roundtrip ticket for my wife and I, but then need to change the travel dates of just one leg, and just for me, can I cancel just my one part of the package, leaving my return and her roundtrip intact? Or will I need to cancel both complete round trips?

    I’m trying to figure out if I need to purchase our tickets separately (and purchase mine as two one-ways), to have the flexibility to cancel and apply the funds to a new flight, without risking the entire ticket price going up if we have to repurchase then.

    I know I’m risking having to pay extra if the new date for my flight there is more than the original price, but at least I won’t have to worry about having to pay more for my return flight or her full round trip if the fares have changed!

    • @Fred – The great thing about Southwest is even if you book as a roundtrip, you are actually booking individual one-ways since they price out separately. If you need to cancel one of the one-ways, just call Southwest and they will be able to cancel one of the one-ways for you while keeping the other one-way intact.

    • @Sheryl – Call Southwest’s customer service. If you get the reservations line, ask for the customer service number – they work business hours and many times you’ll get a busy signal, but keep on calling. Many times they will make an exception. Let me know and goodluck!

  21. I canceled a flight November 2013 so my points expire this November 2014. Can I book a flight that is for after November if I book it before November?

  22. My dad cancelled his flight and got a travel fund and he wanted to give it to me but when i booked the ticket it says i have to put the person the travel fund is credited to name on the traveler? Is there a way i can change to my name?

    • @Lily – Unfortunately the credit can only be used for the person who the flight was originally booked for. Credits are non-transferrable.

  23. Can you change a ticket reservation for just one person if there are two people on the reservation?

    My husband and I are both booked for round trip flights from PHX to Kansas. I want to change my ticket so it goes from to SLC to Kansas. Is this possible without him having to change his ticket as well?

    • @Morgan – Yup! When you go into change your reservation online it will ask you which passenger you’d like to change. You can select both your names or just one and change your reservation from there.

  24. I’m returning from a cruise and don’t know if I can make the early flight. Can I book two flights on the same day and cancel if I can’t make the first?

    • @Sue – Yes you can. Just make sure to cancel the flight you do not take at least 10 minutes prior to scheduled departure time.

  25. How many times are you allowed to change a flight on southwest? I originally thought that you could only apply the credit for canceling a flight once.

  26. So I booked tickets on the southwest app and it was being slow and a sign popped up saying error retry so I retried it and It went through so I checked my account and it charged me twice and I got 2 emails saying it went through twice so it did the transaction twice and I got 2 different transaction codes so I cancelled one of the trips not even a minute after I booked it and I called southwest and they said it would go back in my account. But will it ???

    • @summer – did you book with points or pay for the flight? If cancelled within 24 hours on a paid flight the credit card used will be refunded. If you used points the points will go back to the account they came from.

  27. I booked roundtrip tickets for my husband and myself to Denver. He may not be able to go as he has an opportunity to travel to China for his job. Will I be able to either get my money back or will I be offered a travel voucher for a later time?

    • @Debra – as long as you cancel your ticket 10 minutes prior to flight take off you will get a full refund. If you booked with points the points will go back to your account. If a paid ticket then you’ll receive a credit for the total amount of the flight valid one year from when the flight was originally booked.

  28. I purchased tix last year and couldn’t make the trip due to an injury. My tickets are expiring in feb but I won’t be able to travel by then. Can redeem any part of tickets and use it at a laterrible date?

    • @nicole – Call customer service. Sometimes they are really good with extended it or allowing you to pay a fee to extend it.

  29. I purchased/booked 4 round trip tickets on January 8, 2013 in which I had cancelled, leaving me with SW full refund credits— that were good if I used the SW credits, within one year. When the year was up in 2014, I was unable to use the SW credits due to my brother unexpectidely passing away in Feb 2014, and 2-months later in March 2014, my dad passed away on my brothers birthday. I called SW customer relations and they issued a full credit for all 4 tickets, with LUV vouchers, good for one year from original booking date of Jan 8, 2013, which I had to fly and complete my trip by Jan 8, 2015. In October 2014, my grandmother passed away, which was another loss within the same year, and the holidays were approaching. I just couldn’t use the LUV vouchers by Jan 8, 2015, with all the sorrow I was feeling and flying was the last thing I was thinking about. I called customer relations again on Jan 8, 2015 asking to please give me another 45 days, but with no luck, they were unable to issue my credits for all 4 tickets, equalling $511.20. I was very upset and wondered why SW customer relations couldn’t make an exception for me, given my situation was not a typical excuse. Mentally, I couldn’t take off on a plane by Jan 8, 2015, with a smile, right after the sadness I endured during the holidays. Is there any suggestions for getting my credits back? Thanks

    • @Kim – I am so sorry to hear about these unfortunate events. That is horrible. In regards to Southwest extending the credits, I think that was very nice of them to extend it the first time so I do not think they will extend it a second time. Another airline, unfortunately, wouldn’t have even extended it the first time for you and probably would have charged you a change fee to begin with. Again, I am so sorry.

  30. I booked two round trip tickets to FL. Unfurtunately, I can’t make the trip. Can I cancel my ticket and still let the other passenger travel? The tickets were booked in my name… Thank you

  31. I booked two round trip tickets to FL. Unfortunately, I can’t make the trip. Can I cancel my ticket and still let the other passenger travel? The tickets were booked in my name… Thank you

    • @Mike – I am assuming one ticket was booked in your name and one ticket was booked in the other passengers name? You can absolutely call Southwest and have them cancel your ticket and keep the other passengers ticket. Unless is this a companion pass ticket?

  32. Kudos to whoever is running this site as that person answers back to the majority of the posts here even when people are asking the same thing over and over again. Thanks so much! I read most reviews and got my answer from simply reading.

  33. I bought three tickets and now one of the passengers can’t go. Can we switch the name on the ticket to another person who can go? Or do we have to cancel the first ticket, get the voucher and then rebook the new ticket for the new person with new money (since I know we can’t transfer vouchers).

    • @lash – unfortunately you cannot transfer the names on ticket. you’ll need to book the new passenger a new ticket and the voucher you receive for the person who cannot go is valid for a year (from when the flight was booked) and cannot be used for anyone else

  34. If I purchase a southwest ticket for a family member using my credit card. And then decide to cancel it within 24 hours, do I get the full refund back to my credit card?


  35. If I cancel a Wanna Get Away flight and receive a credit to use within a year.. what happens to the money if I can’t use the credit within a year? Does SW issue a refund back to my credit card at that time?

    • @Joyce – Unfortunately then you will lose the credit. You can always call customer service and ask for an extension.

  36. My job books a lot of flights for our techs to work on different projects throughout the country. Sometimes a tech will get fired or quit before the flight and southwest gives us a general voucher. I had to cancel a flight last year because my father needed emergency heart surgery. My brother now needs to come up from FL for a family emergency and he has no money. I called to ask if I could use my credit for him and they said no. Why can we get general vouchers for techs but I can’t get one for my brother? We don’t have any type of corporate acct and use my owners credit card so what’s the difference?

  37. I had to cancel a flight last year because my father needed emergency heart surgery. Now my brother needs to come up from FL for a family emergency, when I called to see how I could use my credit for him they told me I couldn’t. Now my company books flights all the time for our techs to work on projects throughout the country. Sometimes a tech will be fired or quits before their flight and southwest gives us a general voucher so we can use at a later time for another employee. We don’t have a corporate acct, We use one of our owners credit cards to book all our flights. Why can my company get general vouchers but I cannot?

  38. This is about a One-Way ticket.. Can I change a paid with dollars flight, to being a paid with points flight, using the original confirmation number? I didn’t have enough points to cover it before, but now the price has dropped, and points are less. I would rather use my points for this, and keep the credit, and keep the Early Bird attached to the original confirmation number.

    • @joyce – you can go ahead and book the flight with points and then cancel your paid ticket. The only issue is that the amount you paid for the original ticket will be credited to a voucher and will need to be used (flight flown by) within a year from
      When the flight was booked.

  39. Thanks for the great summary.

    Is there any condition that you’ve heard under which Southwest might refund to credit card on canceled lowest economy fares that must normally go to credit voucher fund? Sickness, loss of job, anything at all?

    • @Greg – I have not. But some airlines (Southwest possibly included) have protection if you lose a job or doctors note, etc.

  40. I imagine this was asked and answered but there are a ton of questions to read through (not a bad thing!). If i bought 2 tickets for my sister and brother in law on my credit card and we need to cancel the trip, do they give me the money as a true refund to my card or a credit to use within a year from the original purchase under their names only? Thank you!!!!

    • @Rick – Assuming you purchased the cheapest ticket fare (a wanna getaway ticket), you’ll receive a credit back to use within a year from the original purchase date only in their names. The amount paid per ticket will be divided between the two names.

  41. If I am understanding this correct, (1) If the price of the ticket goes down after booking Southwest will (upon my going into reservation and requesting it) credit the difference (taxes also?) towards a future reservation?. Correct? (2) And if I cancel altogether I will be refunded (back to credit card) the full amount paid, taxes and all – correct? Okay, so here is my bottom line question. If I don’t want the credit towards a future flight, why not just cancel the whole reservation and start over with the new fares?

    • @Gayle:

      1. If the price of the ticket goes down they will give you a credit (think of it as a gift card) to be used towards a future reservation. This credit can only be used for the passenger who the ticket was originally booked for and expires (need to travel by) a year from when the flight was originally purchased.

      2. If you cancel all together, assuming you purchased the lowest fare price ticket (a Wanna Getaway fare), the amount paid will go back to a credit which again you have a year to use. It will NOT go back to your credit card unless the flight was booked within the past 24 hours.

      Hope this helps!

      • Yes, that helps. Does it make sense to do question 2 and cancel altogether and then rebook. Would save about $30 a person. I know we will not be flying again within the year from original booking that is why I ask about canceling and rebooking. Thanks in advance.

        • @Gayle – When you cancel, you get a voucher to use (it does not credit back to your credit card), so there is no difference between canceling and re-booking and just changing to the lower price.

  42. Hi, I just booked a flight for someone else using my credit card. If I cancelled my flight and asked for refund will they refund the money to my credit card?

    • @ingrid – Unfortunately they will not return to a credit card unless the flight has been booked within the past 24 hours. The amount paid for the ticket will go towards a voucher to be used for a future flight. The voucher can only be used for the person who the flight was originally booked for.

  43. I have southwest credit in my account that expires October as I had to cancel a flight. What are my chances getting this credit extended by about 6 months?

  44. Regarding Southwest nonrefundable flights, I understand that if flight is cancelled a credit for dollar amount is given to be used for travel within one year of purchase of tickets. Can you clarify what that means – does entire trip have to be completed by the one year date? Or can a trip commence by the one year date but end two weeks after it? Example, tickets are purchased on June 5, 2015, and trip is then cancelled. Can credit be used for a trip commencing on June 3, 2016 and ending on June 17, 2016?

    • @Janet – That is actually a great question and one that has never come up. While I cannot say for certain (although I will try to find out), I believe the trip needs to be complete by the expiration date. With Southwest, even though you are purchasing as a roundtrip, Southwest prices out all their flights as a one way, so I do not believe that the voucher would be able to be applied to the return trip, just the outbound trip. Although in that situation, you might need to book as two one-ways.

      Does that help?

      • I was able to talk to a SW representative and the answer is yes, the trip must be totally completed by the one year from original purchase date.

        • @Janet – Thanks for letting me know. I suggest purchasing two one-ways then if the outbound trip is still eligible to use the vouchers.

          • OK, thanks. I will look into that. The reason behind my question is that I will be purchasing tickets for two people to visit in August. They are in school, so if they should have to cancel the August trip, I want to have time for them to be able to use the credits after they get out of school next June and before the one year time limit is up. So I will wait a while to buy tickets.

  45. My daughter and her husband have tickets for a vacation, but he just learned he will be deployed about a month afterward. They will now be too busy moving her home to live with us while he’s gone to be able to go on vacation, but will not be able to use the credit within a year because of his 10 month deployment. Do you know if they give longer periods for use to military personnel?

    • @Monica – I would call Southwest’s customer service number. My assumption is because it is active duty that they will be willing to extend it, however, I’d be prepared to send in proof. There customer service number is: 214-932-0333. They are open Monday through Friday 7am – 8pm CT. If you get a busy signal just call back.

  46. Hi,

    Great site. I’ve read all the posts but didn’t see one with this specific question. Last year I had to cancel my flight because we found out my wife was pregnant and her pregnancies are high risk. The doctor said the baby will be at a good age to travel now but the tickets are about to expire June 26th. I have tried calling Southwest to speak with someone but they keep giving me the 214 customer service number, which I have tried calling repetitively over and over again for two days and have only received a busy signal. Do you know if it’s possible to just book a flight using the cancelled voucher and then cancel it again before the 10 minute flight deadline and receive another cancelled voucher or is that not possible at all?

    • @Jon – Unfortunately, when a flight is canceled when using a voucher the voucher date stays the same and does not inherit a new later date. Keep on calling the 214 number. The best time is first thing in the morning. But just keep on calling them, multiple times a day and you’ll eventually get through.

      • Thanks for your response. My wife was finally able to get through and they told her she would need to call on or after the expiring date and it would cost $100 per ticket, which is a lot considering the tickets were only $250 each. I told her I would call back tomorrow to see if I could speak with someone else.

  47. Hi, back in February 2015, I made reservations for 7 people to fly to Denver, using my SW RR points, we are leaving on 7/24/2015 and returning on 7/30/2015….due to our work schedule change, my husband & myself need to return on 07/29/2015 if possible……can I change only our 2 return flights to 7/29/2015 and leave everybody else to the original return date of 7/30/2015 ? If I can change….. would it be better to change the flights on line or call a customer service rep @ Southwest Airlines to make the change?
    Thinking ahead….would it be best to make the 2 new return flights reservations with points first…& then cancel our 2 original return flights & get credit for the SW RR points?


    • @Patty – You absolutely can just change 2 of the passengers online. When you go to Southwest online and go to change/cancel flights, it will give you the option of selecting a checkbox for the passengers you want to change. It will then keep all other passengers itinerary intact.

  48. Hi. Quick question, I purchased a Wanna Getaway Fare roundtrip a month in advance online and saw that the price had gone down. So I changed my reservation to the exact same flight. Does the confirmation number remain the same? After changing my flight however when I go to retrieve my itinerary it says that it is unable to retrieve it. I’m confused as to why I can’t view my itinerary now. Also my travel funds show a zero balance on my account when I should have a credit from the change in my reservation.

    • @Kellie – If you changed your reservation for the less expensive fare (instead of canceling and re-booking), then yes, the confirmation number remains the same. I am not sure why it is saying it is unable to retrieve it. You can always call Southwest just to confirm your reservation.

      Where are you checking your travel funds? The credit is tied to the original confirmation number. When you go to book a flight and enter your name and confirmation number into the travel funds payment method, you should see that credit applied.

      • It didn’t make any sense why I wasn’t able to retrieve or view my itinerary. But it was all cleared up after a quick phone call to Southwest.


  49. Question: I bought two wanna get away tickets (RT) to Denver and back. Now I am driving to Denver but still flying back. Can I get credit for departure but still use the return? Or is it better to cancel whole trip and buy another one-way for return .Tickets are much more expensive now for return.

  50. Hello, I paid for a wanna get away fare flight using my southwest points, now I need to cancel…….I understand that I will get the point credited back to my account but do I have to use those points that were credited back by a certain time frame, and if I do not use them by the time frame do the points get taken out of my account?

    Thank you!

    • @vinne – you can use the points whenever you desire! you just need to make sure to keep your account active every 24 months.

  51. If I purchased a flight on my credit card but cancelled it immediately following and requested a refund, how long until the refund is sent back to my credit card?

  52. My husband and I have funds to be used within a year. We are doing an all-inclusive in October. Can our refund be applied towards that trip or just straight flights?

  53. Hello!
    I was wondering… If I change my flight and then cancel it, will I be refunded the full amount back on my credit card? Technically, the “booking date” would be the date I changed my flight, right? Or am I totally wrong?

    Thanks! Great site btw!

    • @Faith – Unfortunately you aren’t able to “trick” the system. If you cancel a flight that has already been changed, you’ll still get the paid amount back in a voucher with the expiration date staying the same – 1 year from when the original flight was booked.

      Glad you enjoy the site!

  54. I redeemed my points round trip ticket for my son, now if I want to cancel one way who should call customer service me or my son?

    Thank you.

    PS. I really enjoy your email about the deal

    • @Hoang – Either you or your son can call, it doesn’t matter. You just might need to answer questions about the account, such as address.

      Glad you enjoy the emails!

  55. I purchased a flight from Southwest but -after- the purchaseI noticed I have some credit tied to my name. The ticket is already purchased, is there any way I can still apply the credit I have onto the flight I just purchased? Am I able to cancel the flight and rebook it to apply the credit?

    • @Frank – If it is within 24 hours, you can cancel and rebook. If not, unfortunately there is no way to apply the credit. With that being said, you can call Southwest customer service and ask if they will manually try to help you out. I’ve always had positive experience with them, so it is worth a try.

  56. Hello, my brother bought a airline ticket and unfortunately he gets anxiety flying so he ended up canceling his flight and now he has a credit, can he give me the credit for an up coming flight.

    • @Kerri – Technically no. But if you call Southwest customer service (not their reservations line) they might be able to give you a good will gesture and transfer the ticket.

  57. I bought tickets last month and just saw that the prices went down, both are the Wanna Get Away deal, if I were to change the reservation so that I am able to get back the difference that I paid for, I am able to only get it back in voucher form, is that correct? Thus, if I know I am not able to use the credit within a year, can I use it to buy a ticket for my friend, using my voucher and credit card but just put the passenger under their name?

    • @Lisa – Yes, that is correct, you will receive it back in the form of a voucher. The voucher can only be used for the the same passenger. You are not able to use it to purchase a ticket for a friend. Although, you can always try calling Southwest customer service and requesting that it be transferred to a friends name.

      • I thought that the credits are non-transferable, since I did pay the tickets with credit card, there could be a change that they can still help me to be given to a friend to use?

        Thank you for all the great help! Your site is so much easier to understand than most people have come up with.

  58. Hello, my aunt, cousin and I bought tickets together but now they need to cancel. Can we transfer the tickets to another person? If so are there any fees?

    • @Eleina – You cannot transfer tickets to another person. But you can call Southwest customer service and ask if they can put the credit in another persons name.

  59. I booked two tickets for myself and my now ex-boyfriend and paid for them. My boyfriend and I have since separated. One ticket is in his name, but I paid for it by credit card in my name. Will the ticket credit be issued to me since I paid for it? Or will it still belong to him?

    • @Char – The credit goes back in the name for the passenger who needs to cancel. So one ticket will be issued to you, one will be issued to him. It doesn’t matter who pays for it. With that being said, I always suggest calling Southwest customer service to see if they will switch it for you.

  60. If i purchase a refundable ticket paid for partly using travel funds and partly using a credit card, and then cancel that ticket, how is the refund handled? Will the entire amount be given back to my credit card or will the refund be spit into travel funds and credit card refund based on the amounts used from each?

    • @Richard – Unfortunately if you need to cancel the entire amount will go back to a travel fund, regardless of the amount put on your credit card. And the new travel fund (the entire amount) will keep the same expiration date of the original travel fund.

  61. Fantastic site, very helpful. Here’s a question regarding points. I booked tickets for my husband and daughter using MY points. They have decided to take a later flight, and it happens to be a bit cheaper. I believe if I cancel it and re-book I would get the points back in my account. However, if I were to just do the change for them, would I still get the difference of points back in my own account? If not, where do the points go? I wasn’t sure based on your 2 scenarios above using points. Thanks!!!

    • @Laura – If you change your flight OR your husbands/daughters flights the points will go back into YOUR account.

  62. If i have a credit with southwest, an i want to go somewhere that south west doesn’t fly to is there a way to transfer my ticket credit to another airline? Someone please help!

  63. I purchased our southwest tickets and then added the “early check in” feature , which is tied to the confirmation number. If I put through a “change request” for the lower fare, will i get a new confirmation number? If so, can I tie them together somehow?

  64. I see that the fare on my southwest ticket have gone down. After I purchased them, I added the “early check in” feature which is tied to the confirmation number. If I change the tickets, will i get a new confirmation number? If so, can I tie these together?

  65. I booked tickets for my family of four. I frequently check to see if the fare price drops. Recently, the price dropped but only for two of the four travelers. Will the system allow me to select two of the travelers and recieve a credit voucher for those two only? Thanks for the help!

    Wonderful site and thanks for your time.

  66. I cancelled a flight recently. The ticket was a very good price. Can I use the ticket to for another flight at a different location, maybe a further distance.? Also how long will the cancellation ticket be good for?


    • @dee – you will receive the price of the cancelled ticket back as a voucher. The voucher is tied to the original flight reservation number. The voucher can be used on any new flight and expires a year from when the original flight was booked.

  67. I read thru most of the posts, but don’t want to misunderstand the information. On 2/5/16, I purchased 6 SW flights (Wanna Get Away) to FL via credit card for our family to go on a cruise. Flight dates are 5/14/16, return 5/22/16. My husband had to start Chemo treatments last week and we need to postpone our cruise until 3/19/17. When I cancel the flights, I understand that I will get credits to use on future flights. This is the part I need to confirm…Do I need to purchase the new flights by 2/5/17 or do we need to complete our new flights by 2/5/17? Our new plans were to fly 3/18/17, returning 3/26/17.
    Thank you for your assistance on this.

    • @Judy H – You need to actually fly by 2/5/2017. With that being said, if you are able to get a doctors note saying you cannot fly, Southwest might be very accommodating in extending these flights for you. I’d call customer service and inquire. They were very good when I called regarding a similar situation for a family member.

  68. Warning! No change fee but the difference in fare can be $500. I had a companion who had to extend their stay and cancelled their flight for a credit. But to get a later return flight you basically have to pay the one-way fare amount which is exactly the same as the round-trip amount. So what started as a $200 fun-fare turned into a $600 total fare because of the rescheduled return date. Rescheduling your return at the last minute will cost you big time; fees be darned.

  69. I have a trip up coming to pdx oregan to see a friend that is very ill and has taken a turn for the worst. So , since my wife and i really do not want to go to a funeral and just remember our friend as she was; i need to cancel the flight. Fares are want to get away fares. Can i get a full refund or can i only change the dates to a later time?

    • @Micahel – When you cancel a Southwest ticket, you will receive a credit for the exact amount the flight was purchased for. This credit will expire 1 year from the date the flight was purchased. The credit is non-transferrable and you must fly by the expiration date. Hope this helps clarify!

  70. Need to cacel a glight to pdx oregan. We have get away fares. Can i get a credit back to credit card or can i only change dates and time to a later date?

  71. My frends daughter purchased a ticket on her credit card for her mother right now she has anxiety disorther and feels she cant fly with out haveing a panick attack can she get her money back if she gets a doctors letter?

    • @don – in my experience southwest customer service has been helpful when providing s doctors note. I suggest calling southwest customer service (not reservations) and inquiring.

  72. I need to change the date of a return flight on a trip I have already booked and paid for. When I go to an incognito site, the airfare on the new date is $120. When I put my confirmation code # in to change the flight, the airfare miraculously changes to $157. I could try to cancel the return flight entirely and then rebook it at $120, but I have a feeling once I put in my name and account # they will coincidentally say the flight has gone up to $157. Any experience with this or ways to get around it??

    • @anonymous – I’ve never experienced this before with southwest. You can always book the $120 flight and then cancel the already existing flight. You’ll then be left with a credit for the cancelled flight though.

  73. I purchase two wanna get away tickets for my boyfriend and I to leave out on Sept 14th and return on the 19. My boyfriend will not be able to fly out on the 14th and need to change his to the 15th. Is this possible without changing mine? I still would like to fly out on the 14th and we both return on the 18th.

  74. Here’s a question I don’t *think* has been addressed (I apologize if I missed it):

    How does my credit card trip delay protection work if the flight changes in price and I take the lower price?

    My question is this: I initially bought my ticket for, say, $400 on my Citi Prestige card (so that I’d have delay protection). The price of the flight drops to $300. When you get the “refund” on this, it seems to be like what you’re doing is really rebooking your ticket and getting the difference in price as a credit. So I wonder if the Citi insurance would still cover it?

    I’m asking because I have a late night winter flight between snowy places this winter that has dropped in price. There is definitely at least a chance that I could get delayed — and it would probably mean an overnight stay. I’d like to have the Prestige insurance to cover hotel & meals. Of course, I’d also like to have $100 to use on a future trip. Any thoughts?

  75. So like i booked a flight on Southwest October 17, 2016 and Cancelled it last night October 19, 2016. And im not getting cash back is that legit? And they also said my money is held for future fare? What does that mean? I need more feed backs

    • @Jonathan – That is correct. If you cancel more then 24 hours after you book you will receive the refund back in the form of a voucher. This voucher is valid for 12 months. Most airlines wouldn’t give you anything back.

  76. In January, I very stupidly booked a flight for a guy I was sort-of dating/talking to to come and visit me because I was under the impression he would pay me back once he arrived for his visit in April. We just ended things and are no longer speaking. I saw that the ticket I booked for him is non-refundable and non-transferable… is there ANY way I can salvage this, be it monetarily or airline credit-wise or do I just have to take the L for this and take it as a life lesson to never book a flight for someone? Haha… please help!!

    • @Lucy – I am so sorry this happened. With Southwest, you can cancel a flight and the amount paid for the flight is given back to you in a credit (which can be used within a year from when the flight was book). Unfortunately though, the credits can only be used for the person who the flight was originally booked for. What that being said, Southwest has great customer service so I suggest calling them to see if you can transfer the credits into your name since you were the one that booked. Make sure to call Southwest customer service and not reservations.

  77. Hi, Last July SWA cancelled my flight just as I was getting ready to leave for the airport, my family included. I tried to book on the next day but everything was full, so I cancelled my flight and drove to Florida. Now this year, I am trying to use my credit and failed to read the fine print, I have until May 1 to physically use the money or I am out almost $1000. We are going on vacation again in July and I wanted to use that money for those flights, then offset the cost. If SWA wouldn’t of cancelled the flights in the first place due to the computer glitch earlier in the week of July last year, I wouldn’t be in this mess. Any suggestions as what to do.

    • @Matthew – Since Southwest cancelled your flight, couldn’t you get them to just reimburse your credit card instead of getting a voucher?

  78. On November 17, 2016, I purchased a round trip ticket from Pittsburgh, PA to Orlando, FL. I cancelled that flight & have a voucher to use towards another flight within 12 months. Can I split this ticket into two one way flights? Ex: In June 2017, fly to Orlando one way. Later make another one way flight before 11/17/2017? Also, if I decided to use the ticket in a round trip, can I fly to Orlando & return to Pitts after 11/17/2017 or do the flight dates have to be contained within that 12 month period?

    • @Linda – Yes, a travel voucher can be used for multiple reservations. The flight dates have to happen by the expiration date, not just booked by.

  79. I understand you can not transfer a ticket to someone else. I also understand you have 1 year from when you booked your flight. Which this seems like a penalty since then you lose the time from when you booked and when the flight was to be. My question is this, if the ticket (credit) expires in July and I book a new flight in June but then cancel it before the flight what happens then?

  80. Is there any way to transfer a ticket to my brother? I have a ticket to fly to Texas in October with a Comfort dog for an event but I will not be able to go. He can but the ticket is in my name. Would calling customer service be the best? I am willing to cover a small charge if need be as this was set up last year but just purchased a few weeks ago. If there isn’t a way, what do I need to do as I will not be flying at all for a long time and don’t want to loose the monies for the ticket as I given them to purchase. I do believe it was a credit card and a gift card from SWA. Any help is great Thanks!!

  81. 3 tickets were purchased one for me, one for my sister and one for my son. I’m the process there was a mix up my son was entered on 2 tickets instead of one for my sister and one for him. It’s all the flight what do I do to get my sister name put on the ticket?

    • @Nakeemah – I would call Southwest Customer Relations asap, explain the situation and see if there is anything that can be done. The number is: 1-855-234-4654. This is different then the Reservations number.

  82. I entered the wrong birthday (the year) on a child ticket for a SW flight. Can should I call and have them make the corrections or just leave it alone, because I know they don’t check I.D. for kids.

    • @Owalker – Is this an international or domestic flight? If domestic, I do not think it matters. But you can always call Southwest Customer Relations and ask them to change it. How off are you on the year?

  83. I could use your help. I work for a charity and our assistant purchased tickets for staff to go to a conference and purchased the Wanna Get Away tickets. Unfortunately two of the six staff had issues and are unable to go and while the tickets were able to be cancelled and the credit available, the refund is in the employee who was going to attend the conference’s name and not the charity’s name which was the credit card used. Our CEO uses Southwest frequently for trips to Baltimore/DC and i would like to get the credit vouchers to be in the charity name versus the two employees who do not normally travel for business. Do you have any suggestions as to how i could escalate this?

    • @Michele – I would call Southwest Customer Relations (which is different then the Southwest reservations line) and ask them if there is anything they can do.

  84. In June I purchased 7 tickets for my wife and I, plus son, daughter-in-law and three grandkids, ages 4, 6, and 8. Unfortunately, one of my grandkids has been diagnosed with an anxiety disorder that has made travel to Disneyworld impossible. In other replies, you have indicated that calling customer service is the best approach. My question is: Should I ask that a travel voucher for the entire amount be issued to me, or is there a better direction to take when approaching Southwest?

  85. My husband purchased our daughter and him tickets for this summer. He can’t go and I can take his place. Can we change our reservation from his name to me through the proper channels?

    • @Sara – Unfortunately not. Although it is always worth calling Southwest Customer Care to see if they will make any special accommodations.

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