A few days ago I wrote about Wyndham changing the terms of their previous promotion with zero announcement to their members. Of course the terms were technically changed, but who realistically reads through the terms on a daily basis after they’ve already read them the first time? Ultimately, Wyndham had a promotion where you could earn a free night (really 15,000 points) after three stays at any Wyndham promotion. The terms stated that you must book your stay by January 31st (for stays through February 28, 2018), and were later changed to a January 18 book by date. I know many readers took advantage of this promotion and book stays between January 18 through January 31, 2018. As of right now, those days did not receive the bonus points.
But you can now claim those points!
I reached out to my contact at Wyndham to see how the situation was going to be handled. To my surprise, I received a response back pretty quickly letting me know that Wyndham will make things right for Deals We Like readers.
“Thanks again for reaching out. Per the offer landing page, this promo was only available while supplies last. We had an overwhelming response from members and as a result, it ended a couple weeks early from the original date that was shared.
As a make good for any of your readers who may feel they’ve missed out but met the original promotion terms, I would ask them to kindly reach out to us at firstname.lastname@example.org and our team will be happy to work with them to make things right.”
So if you were impacted by this promotion ending early, email email@example.com. Let them know that you completed/booked a stay after the promotion terms ended but you were never made aware. I guess you can reference this blog post to easily explain the situation.