Another blog post by Mr. Deals…
I’m not going to lie, usually I have quite enjoyable flight experiences. I’m rarely delayed or have any major issues on flights. It’s pure luck and it probably helps that I don’t do crazy business travel so my chances of having issues are lessened.
If you have been reading the blog you know that Mrs. Deals and I fly a lot on American Airlines. So when I travel for work, I obviously try to stay loyal when possible. I mean I do have to get Gold status right (don’t make fun of me executive platinum types)? Anyway, just recently I had work trip to LA that had me flying AA. Now JFK to LAX was painless. I took the first flight out and was in LA before lunch. In fact, I think that’s one of my favorite domestic flights, wide body plane, typically not full, I’ll take it!
My leg back to the east coast was a different story. I was on a flight to Logan Airport so the plane sucked. It was a 757 with no wifi and the 3 and 3 cramped setup. It was packed, but it was a Friday so you can’t avoid that. We boarded and as the door closed we got an announcement that one of the toilets was busted. Sweet, 5 hour plane ride and 1 less toilet. We weren’t done there, apparently there was no clean water on the plane (aside from bottles), so that meant no coffee and no hand washing. NO COFFEE! Oh wait, I don’t drink coffee, but it sounded like half the plane were really bummed.
As we pushed back from the gate, the plane shut off. Ok this was a first for me. Everything failed and we got an announcement that “the APU failed.” Sure whatever that means. Anyone know? Well we were going back to the gate and the thing just turns on again. With no announcement we just start moving. The pilot gets on the speaker and says we reset the route and are taking off. Ok great, a partially broken plane that just turns off is going to take off. Instills a lot of confidence in an already somewhat paranoid crowd.
Well, we finally made it but not before I shared joking conversations with the two folks next to me about how airlines can get away with this stuff. We discussed asking for a partial refund because part of the plane was broken. And the “complimentary” beverages are not “complimentary” when you pay an arm and a leg to fly. So maybe they should gives us a couple of bucks back for that lack of water for coffee. The guy next to me said he’s never had problems like this on United and loves flying United. Yeah, I’m confused too.
The poor girl in our row had been flying since the prior day (she was from Australia). When she found out they didn’t serve food on the plane she didn’t know what she was going to do. Welcome to America, where you can fly 5 hours with not even a bag of pretzels. She was able to laugh it off though and was a bit more concerned about finding vegan food in Boston after 10pm at night. I don’t think that’s possible, is it?
So with that we made it east and I have been asking myself how an airline can operate like this. Should I write a letter, get some points out of it? I think that would be more exciting to Mrs. Deals than getting her a diamond. Maybe I’ll take that route. What do you think?