Don’t Panic – Getting Your Iberia Account Unlocked

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Yesterday I wrote a post saying that my Iberia account was inaccessible. It seems as those with newly created accounts to take advantage of this awesome Iberia promotion are not able to log on to their Iberia account, my account included. I had two different assumptions on why this was happening: 1) to verify that all accounts were legit and that folks were not creating fake accounts, or 2) there was an IT glitch. I did mention that it could be because they weren’t going to honor promotion, but I did not think that was actually the case. FYI – this promotion has ended.

Well, it seems like #1 is the winner. As you can imagine, many many many new accounts were created during the promotional timeframe and Iberia is going through every single one to verify its accuracy. If you created an account for your dog, cat, unborn child, imaginary friend, it seems like you are out of luck! Iberia is requesting that you fill out a “PERSONAL DATA RECTIFICATION REQUEST“. Fill out the required information and include your Iberia Plus number in the subject line of the email when you send it back to them at In the form it also mentions that you must send in a copy of your ID to prove your identity. I am currently on vacation without my passport and sent in a photocopy of my drivers license. I am not 100% sure if that will work, but I did it for now and can always send in a photocopy of my passport when I get home if needed. I personally think this is very fair of Iberia.

I suggest doing this sooner then later to get your account blocked and the points posted. I do believe Iberia will be handing out the 9,000 points per flight booked (as long as you followed the T&C) and am already planning on how I will be spending these points!

Thanks to readers for commenting and emailing me this information!


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  1. We got the same screen from the website. However, we were able to get access to our accounts by simply resetting our PINs through the app instead. Now we can log in through the website, no problem

  2. Thank you. Just can’t figure out where to email back the Personal Data Rectification Request” Thank you

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