All 737 MAX 8 aircrafts were pulled out of the sky on March 13, which affected American, United and Southwest. While American and United have handled the situation quite well and was able to re-accommodate most customers, Southwest has just been doing an awful job handling the situation. Ultimately, they have been re-adjusting their schedule just a few weeks at a time and many times canceling flights at the last minute. This has left many customers stranded due to Spring Break flights being completely sold out. I personally have had two flights canceled and with one of them they actually separated my family to fly on two separate days — no thank you! I also have been less than pleased with their customer care department. They are ultimately saying “sorry, but it is what it is”. Thus far, Southwest has not showed me their typical customer friendly side. And it seems like this has been a common situation amongst many passengers.
Fortunately though, Southwest just announced that they will be adjusting their schedule through August 5th. While some passengers who already have flights scheduled for this summer might be impacted, they will have plenty of notice to change their flight to hopefully another flight that works. Or, worst case scenario, cancel their flight with Southwest and re-book on another airline. This is much better than giving customers less than two weeks notice where purchasing a flight on another airline can be astronomically expensive last minute and other Southwest flights are simply sold out.
If you have a Southwest flight booked between now and August, I would absolutely recommend double checking on your flight to see if it is one of the flights affected.