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But… a few readers emailed me letting me know that they were able to get customer service involved and the $20 off was manually at the checkout page. While my husbands account was targeted for this promotion and I already took advantage, my account was not targeted. So I went ahead, added a $25 merchant gift card to my card and then started chatting with customer service.
You can initiate a customer service chat by going to this Amazon page. Select the “Something Else” tab, “Promotions and deals” from the drop down menu, and click “Chat”.
You can tell the customer service rep: “I have my membership rewards account linked to my amazon account and I am trying to use a promotion code for paying with my membership reward points. The promotion code is SWP20AMR. It keeps on telling me the offer isn’t valid.” After about 5 minutes, I placed my order, and as a one time exception the customer service rep manually adjusted the price by $20. So I ended up paying $4.99 for my $25 gift card. Plus I used 1 Amex Membership Reward point.
Now, I do not know if this will work for those who DO NOT have an American Express Membership Rewards account tied to their account. You can always try, but the real intent for this promotion was to get people to start paying for Amazon.com purchases with their Membership Reward points.
Make sure to read this prior post to learn more about this promotion! I LOVE free Amazon money!