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Last week I wrote about an awesome Amex Offer where you if you make a $200 purchase at Neiman Marcus, you’ll receive a $50 statement credit. The best part about this offer it that gift card purchases made online DO COUNT. And even better, you can sell the gift cards for a slight profit. I personally was about to make $153 for less than an hours worth of my time… assuming all went smoothly!
Purchasing the gift card was easy on Neiman Marcus. Within minutes of making the purchase, the Amex Offer email letting me know I saved money appeared in my inbox. While the gift cards took about 36 hours to process and to be sent to me, Cardpool was still buying Neiman Marcus gift cards at a profit. Things were looking promising!
And then yesterday morning I received a bunch of order cancellation emails from Neiman Marcus. My $200 gift cards were being refunded. I absolutely did NOT request a refund! I called Neiman Marcus and was read the notes verbatim on my order – “Unauthorized by American Express – declined.” I called American Express and as expected they have no records of declining the order – my order was approved by them immediately. My purchase of $200 has even posted to my account, it is not in pending status. The team that deals with this is not back in the office till Monday so I’ll have to call back then to get this figured out.
Unfortunately, it seems like this has happened with many folks (although not all). So, if you are looking to take advantage of the Neiman Marcus Amex Offer by purchasing gift cards, you might run into similar issues. Hopefully though this will get resolved! It looks like my hour of making $153 (and possibly even more) will take a lot longer!